Customers need not drop cheques in ATM drop box, says RBI
Theft of cheques deposited in the drop boxes kept at ATMs has been on the rise lately. Taking note of this fact, the RBI has asked banks not to force their customers to drop the cheques in these boxes, Minister of State for Finance P.K Bansal said in a written reply to the Lok Sabha.
RBI has further reported that the details of such cases are not compiled separately as they are categorised as 8(1)(A) of the banking ombudsman scheme, 2006, i.e. non-payment or inordinate delay in the payment of collection of cheques, he said.
The banks have also been advised to make absolutely fool proof arrangements accounting for the number of instruments each time the box is opened so that there are no disputes and the customer’s interest are not compromised.
