Theoretically, the post title says it all, no? :-p

Well, I’ve been using BSNL Broadband for the past 3 years and till early this year, had nothing but good things to say about their services. I recommended BSNL Broadband to friends, and even got application forms for some of them. 😀

This bliss was shattered a few months ago, in mid-April to be precise, when one fine day, I was just not able to connect to the net. Inspite of numerous workarounds, the Error 891: message refused to disappear, and as expected, the BSNL call centre was non-responsive.

After a day, I finally managed to get through to the BSNL Salunke Vihar Exchange and then horror of horrors, the guy in charge, one Mr.Nale nonchalantly informed me that I was unable to connect because the account had been closed!!

I guess it’s easy to imagine all the #%#$%%^%^ uncomplimentary words going through my mind as I forced myself to patiently ask the guy exactly what he meant.

Turns out they had received an application for closure of the account. After almost 15 minutes, I convinced the guy there must be some mistake, and he said he’d ‘look into it’. He never called back, so the next day I did, only to see all his ‘josh’ and bluster reduced to a whimper as he grudgingly admitted they goofed up. Someone else wanted to close their account and by mistake these buggers closed mine, without even a cursory check of facts, which I found weird. How can you close an account just like that??!!

It took a week for them to restore my connection, assign a new username and password, and yes, a promise to adjust the billing amount for that month too.

Since then, it’s been a nightmare and a complete mockery of my Rs.1,350 per month ‘Unlimited’ broadband connection. The speed is so bad that on some occasions, I actually found my phone’s GPRS connection to be faster than the so-called ‘broadband’, which is even worse than dial-up now. On other occasions, it connects and disconnects within 5 minutes every time, making it a painful process if I have to get any work done at all. If anything, I know all the BSNL error codes by heart now, so I’m grateful to them for enhancing my knowledge to that extent. :p

Numerous calls and visits to the telephone exchange have yielded no results except more promises by the great Mr.Nale to look into the matter, and I think it’s finally time to give up my BSNL connection and opt for a different service provider, maybe Airtel, Tikona or Youtele.

Have any of you faced similar problems with BSNL? Which option would you suggest in Pune?

 

Atul KarmarkarAround PuneInternetAround Pune,Internet
Theoretically, the post title says it all, no? :-pWell, I've been using BSNL Broadband for the past 3 years and till early this year, had nothing but good things to say about their services. I recommended BSNL Broadband to friends, and even got application forms for some of them. :DThis bliss was shattered...